I support the systems that keep two grocery store locations running day to day, including legacy LOC SMS POS, back-office systems, SQL Server data workflows, WordPress publishing, dashboards, and user support. The work connects technical accuracy to real operations: payments, tenders, inventory records, circular publishing, issue visibility, staff handoffs, and customer-facing store systems.

• - Support LOC SMS POS and back-office systems across two store locations.
• - Use SQL Server and SSMS to review, validate, update, and reconcile operational data.
• - Reconciled 14,000 active SKUs before controlled batch deletion work.
• - Build dashboards for status visibility, batch review, and operational handoffs.
• - Support weekly circular publishing and local-to-live WordPress workflows.
• - Train users, document fixes, and turn recurring issues into clearer process.

This internship added campus-based technical support while I completed my B.S. in Computer and Information Sciences. I supported Student Union and CSLI spaces where events, offices, and student-facing services depended on working technology.

• - Troubleshot computers, printers, projectors, speakers, and consoles.
• - Maintained technology used in Student Union and CSLI spaces.
• - Helped nontechnical users get equipment working for daily operations and events.
• - Practiced on-site support where setup, timing, and explanation mattered.

Tutoring strengthened the same diagnostic habits used in support work: identify the real blocker, break the problem into smaller steps, explain the path clearly, and adjust when the first explanation does not land.

• - Tutored Precalculus, Calculus, Linear Algebra, Discrete Mathematics, and Intro to Statistics.
• - Supported Programming I, Programming II, Data Structures and Algorithms, and C++.
• - Explained syntax issues, debugging habits, and algorithmic thinking.
• - Helped students work through frustration while building their own problem-solving process.

This was a high-volume enterprise imaging and provisioning role. The work centered on repeatable build steps, readiness checks, exception handling, and shipment timing. At that scale, small misses can multiply across hundreds of devices, so the role rewarded discipline as much as technical setup.

• - Supported high-volume device imaging and provisioning operations.
• - Validated workflows for up to 600 devices or weekly shipments.
• - Worked against a 48-hour SLA and zero-defect delivery expectations.
• - Checked readiness before downstream deployment handoff.
• - Followed automated build and configuration processes.
• - Supported asset accuracy, timing, and deployment consistency.

This role was tied to a large Okta migration and employee access effort. The work combined desktop support, phone support, account troubleshooting, activation guidance, escalation work, and repeat-pattern documentation.

• - Supported migration of 22,000 employee profiles into Okta.
• - Helped employees through Okta setup and activation.
• - Resolved access, login, account, and escalation requests.
• - Supported phone-based and ticket-based troubleshooting.
• - Documented repeat resolution steps.
• - Balanced user communication with identity-system support.

This role expanded my experience from endpoint and account support into infrastructure coordination in a large enterprise environment. The work required clear documentation and handoff because infrastructure issues can touch users, field contacts, senior engineers, vendors, and internal teams.

• - Served as a frontline infrastructure contact across three enterprise environments.
• - Supported LAN, WAN, and voice systems issue resolution.
• - Provided second- and third-level technical support to internal and external clients.
• - Documented issues and coordinated fixes with senior engineers.
• - Worked through site constraints and field support needs.
• - Helped define project scope and timeline details for stakeholders.

This was a core help desk and systems support role. It connected account lifecycle work, endpoint setup, onboarding, software maintenance, SharePoint support, remote desktop, file server workflows, and user troubleshooting.

• - Managed AAD/AD Windows account creation and termination.
• - Supported onboarding and offboarding workflows.
• - Provided SharePoint user and site support.
• - Configured hardware, devices, and software for employee workstations.
• - Supported remote desktop and file server workflows.
• - Patched, upgraded, and evaluated software issues.

This focused hardware repair, troubleshooting, and deployment role gave me more direct exposure to physical device issues, endpoint readiness, and practical support habits before moving into broader service desk and enterprise environments.

• - Performed hardware repair and troubleshooting.
• - Supported device deployment.
• - Worked with endpoint issues that required hands-on diagnosis.
• - Built practical troubleshooting habits before broader service desk roles.

This role connected client-facing business operations with internal IT ownership. I supported agents and office users, handled remote access needs, worked with files and internal standards, and helped keep the office's technology usable.

• - Served as a primary client contact and built long-term client relationships.
• - Supported agents with remote desktop setup.
• - Managed internal file server access and organizational standards.
• - Troubleshot computer issues for agents and business users.
• - Supported onboarding workflows, documentation, and daily office processes.
• - Connected client service, administrative operations, and internal technology support.

This seasonal work is older, but it still matters because it shows safety responsibility, staffing, site oversight, and operational follow-through. The role split is clear: lifeguard work from 2013 through 2016, then supervisor work from 2017 through 2019.

• - Worked seasonal lifeguard roles from 2013 through 2016.
• - Worked seasonal supervisor roles from 2017 through 2019.
• - Supported safety operations and Emergency Action Plans.
• - Helped hire, schedule, train, and manage lifeguard staff.
• - Handled payroll-related responsibilities and daily pool logs.
• - Oversaw stocking, site readiness, and operations across 12 locations.